Contact Us
Contact ChicOuter
Thank you for visiting ChicOuter.
Our customer support team is here to help with questions about our products, sizing, orders, shipping, returns, refunds, or any other store-related matter.
Customer Support
Email: support@chicouter.shop
Phone: (514) 555-0156
Website: chicouter.shop
Mailing Address
ChicOuter
48 Parkhurst Blvd
East York, Ontario M4G 2C9
Canada
Support Hours
Our customer support team responds during regular business hours, Monday through Friday, excluding public holidays.
We aim to respond to email inquiries within 1–2 business days. During holidays, promotional periods, or periods of unusually high demand, response times may be slightly longer.
Order Inquiries
To help us assist you quickly, please include the following information when contacting us about an order:
- Your full name
- Your order number
- The email address used at checkout
- A brief description of your question or concern
- Clear photographs, when reporting a damaged, incorrect, or defective item
Please make sure your contact information is accurate so that our team can respond without unnecessary delays.
Returns and Refunds
ChicOuter offers free returns and refunds within 30 days, subject to the conditions stated in our Return & Refund Policy.
Before returning any product, please contact us at support@chicouter.shop. Our team will review your request and provide the appropriate return instructions.
Please do not send products to our business address without prior authorization, as unauthorized returns may not be accepted or processed.
We appreciate your business and look forward to assisting you.