Shipping policy
Shipping Policy
Last updated: July 27, 2026
Thank you for shopping at ChicOuter. This Shipping Policy explains our order processing, worldwide delivery, tracking, and delivery procedures.
1. Free Worldwide Shipping
ChicOuter provides free standard shipping to eligible destinations worldwide.
No standard shipping fee will be added to qualifying orders. The available shipping option and destination eligibility will be displayed during checkout.
2. Order Processing
Orders generally require processing before shipment.
Processing may include:
- Payment verification
- Order confirmation
- Product preparation
- Quality checks
- Packaging
- Transfer to the shipping carrier
Orders are normally processed on business days. Weekends, public holidays, high-volume sales periods, and unexpected operational delays may extend processing time.
Once an order is submitted, changes cannot be guaranteed. Contact us immediately if you need to correct an address or modify an order.
3. Estimated Delivery Time
Our estimated worldwide delivery time is generally:
7–10 days
This timeframe is an estimate rather than a guaranteed delivery date. Depending on the destination and circumstances, delivery may take longer.
Possible causes of delay include:
- Customs inspections
- Carrier congestion
- Severe weather
- Public holidays
- Incorrect or incomplete addresses
- Remote delivery areas
- Failed delivery attempts
- Transportation disruptions
- Local postal delays
- Circumstances beyond our reasonable control
4. Order Tracking
When tracking is available, the tracking details will be sent to the email address used during checkout.
Tracking information may require several days to update after the shipment has been handed to the carrier.
A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.
5. Shipping Address Accuracy
Customers are responsible for providing a complete and correct shipping address.
Before completing checkout, please confirm:
- Recipient name
- Street address
- Apartment or unit number
- City
- State, province, or region
- Postal or ZIP code
- Country
- Telephone number
ChicOuter is not responsible for delivery failures caused by incorrect or incomplete information submitted by the customer.
Contact us immediately if you notice an error. We may be able to update the address before shipment, but changes cannot be guaranteed once processing has begun.
6. Customs, Duties, and Taxes
International shipments may be inspected by customs authorities.
Customs duties, import taxes, brokerage fees, processing charges, or similar costs may be imposed by the destination country. Unless expressly stated at checkout, these charges are not included in the product price and may be payable by the recipient.
ChicOuter cannot control:
- Customs procedures
- Import restrictions
- Local tax assessments
- Customs processing time
- Charges imposed by government agencies or local carriers
Customers are responsible for understanding the import requirements of their destination.
7. Multiple Packages
Orders containing multiple products may be shipped separately because of product availability, packaging requirements, or fulfillment locations.
Separate packages may arrive on different dates and may have different tracking numbers. There is no additional standard shipping charge when we divide an eligible order into multiple shipments.
8. Delayed Packages
Please allow the full estimated delivery period before reporting a delay.
When contacting us about a delayed order, include:
- Your order number
- Recipient name
- Delivery address
- Tracking number, when available
We will review the shipment information and assist with the available next steps.
Carrier investigations may require additional time and are subject to the carrier’s procedures.
9. Lost Packages
A package may be considered lost only after the carrier or relevant delivery service confirms that it cannot be located, or after a reasonable investigation period has passed.
If a shipment appears to be lost, contact support@chicouter.shop. We may ask you to:
- Confirm the delivery address
- Check with household members
- Check nearby delivery areas
- Contact the local carrier
- Confirm that no delivery notice was received
After reviewing the circumstances, we may provide a replacement, refund, or another appropriate resolution.
10. Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it, please:
- Verify the shipping address.
- Check entrances, mailrooms, parcel lockers, and safe delivery locations.
- Ask household members or building staff.
- Check with nearby neighbors.
- Contact the local delivery carrier.
- Contact ChicOuter if the package remains missing.
Delivery scans may occasionally appear before the parcel is physically placed at the final location. Allowing a brief period may resolve the issue.
11. Failed Delivery and Returned Packages
A shipment may be returned to the sender because of:
- An incorrect address
- An incomplete address
- Refusal by the recipient
- Failure to collect the package
- Multiple unsuccessful delivery attempts
- Customs rejection
- Local delivery restrictions
Returned packages will be reviewed after they arrive at the designated return location.
Where the delivery failure resulted from information supplied by the customer, reshipping costs or related charges may apply where permitted by law.
12. Damaged Packages
If your order arrives damaged, contact us promptly at support@chicouter.shop.
Please provide:
- Your order number
- Photographs of the outer packaging
- Photographs of the shipping label
- Photographs of the damaged product
- A description of the issue
Keep the product and packaging until our team confirms that they may be discarded.
13. Shipping Restrictions
Although we offer worldwide shipping, delivery may not be available to every location.
We may be unable to ship to certain countries, regions, military addresses, restricted territories, or locations not served by our carriers.
If we cannot complete delivery, we will contact you and provide an appropriate solution.
14. Contact Us
For shipping assistance, contact:
ChicOuter
48 Parkhurst Blvd
East York, Ontario M4G 2C9
Canada
Email: support@chicouter.shop
Phone: (514) 555-0156
Website: chicouter.shop