Contact information

Contact Information

Last updated: July 27, 2026

ChicOuter is committed to providing customers with clear and accessible contact information.

Business Information

Business name: ChicOuter
Website: chicouter.shop
Email: support@chicouter.shop
Phone: (514) 555-0156

Business Address

48 Parkhurst Blvd
East York, Ontario M4G 2C9
Canada

Customer Support

Customers may contact us regarding:

  • Product information
  • Size and fit questions
  • Order confirmation
  • Order changes
  • Shipping and tracking
  • Delivery concerns
  • Damaged or incorrect products
  • Returns and refunds
  • Website issues
  • General customer service

Our support team aims to respond to email inquiries within 1–2 business days.

Response times may be longer during weekends, public holidays, sales campaigns, or periods of increased demand.

Information Required for Order Support

For faster assistance, include:

  • Your full name
  • Your order number
  • The email used at checkout
  • A clear description of your request
  • Relevant photographs or documents

Never send complete payment card details, passwords, or highly sensitive personal information by email.

Return Authorization

Do not mail a product to our listed business address unless our customer support team has specifically instructed you to do so.

The appropriate return destination may differ depending on the order, product, or fulfillment location.

Unauthorized returns may not be identified or processed correctly.

Written Communications

Email is the recommended method for order-related inquiries because it allows us to maintain an accurate written record and review supporting photographs or documentation.

Please ensure that messages are sent from an active email account and check your spam or junk folder while waiting for a response.

Customer Conduct

We are committed to respectful and professional communication. We ask customers to communicate respectfully with our support team.

Threatening, abusive, discriminatory, fraudulent, or unlawful communications may result in restricted service or further action where appropriate.

Privacy

Personal information submitted through customer support channels will be used to:

  • Identify your order
  • Respond to your inquiry
  • Resolve delivery or return issues
  • Prevent fraud
  • Fulfill legal obligations
  • Improve customer service

Personal information is handled according to our Privacy Policy and applicable law.

Contact Details

ChicOuter
48 Parkhurst Blvd
East York, Ontario M4G 2C9
Canada

Email: support@chicouter.shop
Phone: (514) 555-0156
Website: chicouter.shop