Refund policy
Return & Refund Policy
At Chicouter, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. If your purchase does not meet your expectations, eligible items may be returned within 30 days in accordance with the terms below.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To qualify for a return, the item should be in substantially the same condition in which it was received and include any original components or accessories supplied with the product.
We reserve the right to request photographs or additional information when necessary to assess the condition of an item or resolve an order-related issue.
Free Returns
Eligible returns made within our 30-day return period are free of charge.
Before sending an item back, please contact our customer support team at support@chicouter.shop. Our team will review your request and provide the appropriate return instructions.
Please do not send products to our business address without first receiving return instructions from our customer support team.
How to Request a Return
To request a return, contact:
Email: support@chicouter.shop
Please provide:
- Your full name
- Order number
- Email address used for the order
- Product you wish to return
- Reason for the return
- Photos of the item if it arrived damaged, defective, or incorrect
Once your request has been reviewed, we will provide further instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible. Please include your order number and clear photographs showing the issue.
After reviewing the information, we will work with you to provide an appropriate resolution, which may include a replacement or refund where applicable.
Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method used for the purchase.
Although we process approved refunds promptly, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
Exchanges
If you would like a different product, size, or variation, please contact us at support@chicouter.shop. Our team will advise you on the options available for your order.
Non-Returnable Items
Certain items may not qualify for return when they have been significantly used, altered, damaged after delivery, or returned outside the 30-day return period, except where otherwise required by applicable law.
Contact Us
For questions about returns or refunds:
Chicouter
48 Parkhurst Blvd
East York, ON M4G 2C9
Canada
Email: support@chicouter.shop
Phone: (514) 555-0156