Refund policy

Return & Refund Policy

Last updated: July 27, 2026

At ChicOuter, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, you may request a free return or refund within 30 days, subject to the terms and conditions described below.

This Return & Refund Policy applies to purchases made directly through chicouter.shop.

1. Thirty-Day Return Period

You may request a return within 30 calendar days from the date your order is marked as delivered.

To be eligible for a return:

  • The request must be submitted within the 30-day return period.
  • The item must be unworn, unused, and in its original condition.
  • The item must not have been washed, altered, stained, damaged, or exposed to strong odors.
  • All original labels, packaging, accessories, and product components must be included.
  • You must provide valid proof of purchase, such as an order number or order confirmation email.

Items that show signs of wear or use may not qualify for a full refund.

2. How to Request a Return

To begin a return, contact us at:

Email: support@chicouter.shop
Phone: (514) 555-0156

Please include:

  • Your full name
  • Your order number
  • The item you wish to return
  • The reason for the return
  • Photographs, when the item is damaged, defective, or incorrect

After reviewing your request, our team will provide return instructions and, where applicable, a prepaid return label.

Please do not return an item without contacting us first. Products sent without authorization may be delayed, refused, or returned to the sender.

3. Free Returns

Eligible returns requested within the 30-day return period are free.

When a prepaid return label is provided, it must be used according to the instructions supplied by our customer support team. ChicOuter is not responsible for return shipping costs incurred through an unauthorized shipping method.

The free return offer applies to one authorized return shipment per order unless otherwise approved by our support team.

4. Incorrect, Damaged, or Defective Items

Please inspect your order as soon as it arrives.

Contact us promptly if:

  • You receive the wrong product
  • The item arrives damaged
  • The item has a manufacturing defect
  • Your order is missing an item
  • The product differs materially from the item ordered

Please provide clear photographs of the product, packaging, shipping label, and the affected area.

After reviewing the information, we may offer an appropriate solution, including:

  • A replacement
  • A full refund
  • A partial refund
  • Another reasonable resolution agreed upon with you

Do not discard damaged products or packaging until our team confirms that they are no longer required.

5. Size and Fit Returns

We understand that clothing may not always fit as expected.

Eligible size or fit returns may be requested within 30 days, provided that the item remains unworn, unwashed, undamaged, and in its original condition.

Customers are encouraged to review the product description and available sizing information before ordering.

6. Non-Returnable Items

The following items may not be eligible for return:

  • Items returned after the 30-day period
  • Products that have been worn, washed, altered, or damaged after delivery
  • Products with removed labels or missing packaging
  • Items affected by perfume, smoke, cosmetics, deodorant, pet hair, or other odors
  • Gift cards
  • Items marked as final sale, where permitted by law
  • Products purchased from another website or third-party seller
  • Items returned without authorization

Nothing in this section limits any rights available to you under applicable consumer protection laws.

7. Refund Processing

After your return is delivered, we will inspect the item to confirm that it meets the return conditions.

Approved refunds will be issued to the original payment method used at checkout.

Please allow approximately 3–7 business days for us to inspect and process the return after it is received. Once the refund is issued, your bank, credit card provider, or payment service may require additional time to post the funds to your account.

Original currency conversion differences, bank charges, or payment-provider fees are outside our control and may not be refundable.

8. Refunds Without a Return

In certain situations, ChicOuter may issue a refund without requiring the product to be returned. This decision is made at our discretion based on the circumstances of the order.

Receiving a refund without return approval for one order does not guarantee the same resolution for future orders.

9. Exchanges

Direct exchanges may not always be available.

When an exchange cannot be processed, you may be asked to return the original item for a refund and place a new order for the preferred product, color, or size.

10. Order Cancellations

Contact us as soon as possible if you need to cancel or modify an order.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, cancellation or modification may no longer be possible.

If the order has already shipped, you may request a return after delivery in accordance with this policy.

11. Packages Returned to Sender

Orders returned because of an incorrect address, refusal, failed delivery attempt, or failure to collect the package may be reviewed individually.

Additional information may be required before a refund or reshipment is approved. Costs resulting from incorrect information provided at checkout may be deducted from the refund where permitted by law.

12. Contact Us

For questions regarding returns or refunds, contact:

ChicOuter
48 Parkhurst Blvd
East York, Ontario M4G 2C9
Canada

Email: support@chicouter.shop
Phone: (514) 555-0156
Website: chicouter.shop